Terms & Conditions

--Minimum Order—

All Products Are Can Be Combined For A Pricing Discount.
The Total Dollar Amount Of Order Is The Factor Used To Calculate Discount
$300.00 Minimum Required On Initial Orders  & Required To Open A Net-30 Account.
There Is A Minimum Of $100.00 Assessed On Any Order For Existing Accounts..
All Orders Less Than $100.00 Are Subject To A Service Fee As Follows:
$49.00 Or Less …. $15.00 Fee.
$99.00 – $50.00 ….$10. Fee

--Custom Products—

On Special Orders, Mutual Reserves The Right To Ship And Invoice ±10% Of The Ordered Quantity.
Custom Products Are Not Returnable.

--Payment Terms—

Invoice In Full Within Thirty (30) Days, Subject To Prior Approval By Mutual Of Buyers Credit. No COD’s. Visa And Mastercard Accepted. Amounts Unpaid After Thirty (30) Days Shall Bear Interest At The Rate Of 1% Per Month.
Prices And Specifications Are Subject To Change By Mutual Without Notice To Buyer.

Mutual’s Prices Do Not Include Federal, State, Or Local Sales, Use, Excise, Or Similar Taxes.

Buyer Shall Provide Mutual With A Tax Exemption Certificate Acceptable To The Taxing Authorities. No Deductions On Invoices Will Be Accepted Without Prior Approval From A Mutual Industries Customer Support Representative. Discrepancies Must Be Reported In A Timely Manner To One Of Our Internal Customer Support Representatives At 800-523-0888 Prior To Remittance Of Invoice. Any Deductions Taken Without Prior Approval Will Not Be Honored.

--Return Policy—

No Returns Shall Be Accepted By Mutual Without A Return Authorization Number. All Products
Must Be Returned Within Ten (10) Days Of Receipt Of Authorization Number. Unauthorized Returns Will Be Refused. Authorization Will Not Be Given For Items Purchased Over Six (6) Months Previ-Ous. Buyer Is Responsible For All Return Freight And A 15% Restocking Charge. No Returns Shall Be Accepted By Mutual On Custom Manufactured Products.

--Factory Freight Policy—

A 5% Freight Allowance Is Given On Orders Of $2500.00* Or More. Alaska, Hawaii, And Canada,

A 5% Freight Allowance Will Be Credited On Invoice. All Shipments Are F.O.B. Shipping Point. Title And Risk Of Loss For All Products Shall Pass To Buyer On Delivery By Mutual To A Common Carrier Regardless Of The Freight Terms Stated Or Method Of Payment For Transportation Charges. On Orders Less Than $2500.00 And Shipped By Common Carrier, Freight Will Be Collect Unless Verbally Requested Otherwise. Ups Shipments Will Be Prepaid And Added To The Invoice. Mutual Reserves The Right To Choose A Common Carrier On A Prepaid Order.

--Warehouse Freight Policy—

This Freight Policy Applies To Standard Warehouse Stock Items Only. Non-Stock Items

That Must Ship From Factory Are Subject To Freight Charges Regardless Of Total Order Amount. On Orders Of $2500.00 Or More, A 5% Freight Allowance Will Be Credited On Invoice (In The Continental Us, Alaska, Hawaii, And Canada). All Shipments Are F.O.B. Shipping Point. Shipment Will Be Freight Collect Unless Verbally Requested Otherwise. Ups Shipments Will Be Pre-Paid And Added To Invoice.

--Lost/Damaged Shipments—

Buyer Must Notify Mutual Of Any Shortages Within Five (5) Days From The Date The Products

Were Delivered To Buyer. Icc Regulations State That Buyer Is Responsible For The Following: (1) Inspecting Shipment For Lost Or Damaged Merchandise, (2) Signing Freight Bill Offered By The Carrier As “Short”, “Damaged”, Or “Subject To Further Inspection”, (3) Obtaining Signature Of The Carrier Acknowledging Lost Or Damaged Merchandise, (4) Notifying Freight Company Of The Claim And Requesting An Inspector. Mutual Industries Is Unable To Handle A Claim For You, Since All Damage Claims Must Be Adjusted At The Delivery Point Per Icc Regulations.

Please Note: Mutual Industries Is Not Responsible For Typographical Or Printer Errors.

TO ORDER, CALL TOLL FREE: (800) 523-0888 FAX ORDERS TO: (215) 927-3388